Message Received
We've got your message. It's in the queue and someone from the team will get back to you within a day, often sooner. Whether you're asking about console support, licensing details, or running into file issues, we'll make sure you get pointed in the right direction.
Back to HomeWhat Happens Next
Confirmation Email
Look for an email from info@lumenport.site in the next few minutes. That's us confirming we got what you sent.
Review and Response
We sort through messages and send them to whoever can actually help—could be our tech team, sales, or a creator you're asking about. Most things get answered in under a day.
Follow-Up Contact
You'll hear back via email. Sometimes if the issue needs a bit of back-and-forth or a step-by-step walkthrough for your specific console, we might ask clarifying questions or set up a more direct line.
Need Something Faster?
Our FAQ covers a lot of the usual stuff—console compatibility, how licensing works, integration questions. If you're troubleshooting a file format issue or figuring out which console will work for you, there's a decent chance the answer's already there and you won't have to wait.
Thanks for getting in touch. We made Lumenport with people like you in mind, so your questions and feedback genuinely affect what we build next.